We'd love to see the ability to receive photos in the office from techs. Often, our techs try to text photos to our office line and they come through as empty chat messages. If the plumbers don't mention they sent a photo, we miss them all together.
Hello, I just wanted to reach out and gather some feedback on how many people allow their technicians to complete the jobs versus having the dispatchers complete out the ticket in house. We have been on ST for 7+ years and have handled it both ways i...
Can we get an update to the colors for service zones? As we've expanded our service area, we're running out of colors to choose from and most of the colors look exactly the same on the dispatch board, causing lots of routing mistakes. It would be so ...
What is the best way to handle jobs that Smart Dispatch bumps to unassigned towards the end of the day when there isn't enough room in tech shifts?Here are the solutions I've heard some customers use:Extend tech shifts on a case by case basis through...
For the past few weeks we have had one of our dispatchers repeatedly run into this error shown below. We've attempted adding memory to her computer and have also switched her to an entirely new one and its still happening. Is anyone else running into...
Hi everyone, I am wondering if there is a way for technicians to pin their Invoice Summary into the job notes page other than copy and paste into the notes section? I feel like I have heard of this before but not able to find a way to do this? Any he...
Hi! I was wondering how the technicians can add a new location from their tablet? In the office we have explored with the technicians on how to do this, to no avail . Please help! If this is not a feature, it would be helpful, because it causes issue...
Recurring service feature. Right now the last time seen is not auto populated. For this feature to be useful for mass routing, having the last time seen is critical. We have packages where we see customers three times a year. Proper spacing gives us ...
Does anyone have a dispatcher training manual they would be willing to share? I'm in the process of creating one & could use some more great ideas to throw in!
is there a way for techs to see all techs dispatch without adding to admin?
