I want to be able to change my default view of the Dispatch board to any start time I choose (8:00 am.) My team never has an appointment before 9:00 a.m., and I would like to be able to see their whole day at once. I do NOT want to interfere with the...
Hello All,We just started using ST about 3 weeks ago and were wondering how others were tracking jobs that are awaiting parts before scheduling? Are you using tags when the jobs are booked etc? Thanks in advance!
We have had a notable decrease in phone traffic after switching our call porting to go through Service Titan. We have contacted customer service multiple times on the issue of our customer's calls getting dropped, (they say it just rings with no answ...
We all know that phones ringing is the gas that fuels our sales engines. If we are not closing at the industry KPI (90%), and you will be surprised how many are not achieving that goal in the industry. We need to look in the mirror and make sure we a...
How to Master Scheduling with Adjustable Capacity Planning - click this link to register to see the on demand seminar that was recorded in May 2022!Other ACP Resources:ACP Setup ChecklistAcademy: ACP Setup Video Knowledge Base Article: Setup ACP Know...
We'd love to see the ability to receive photos in the office from techs. Often, our techs try to text photos to our office line and they come through as empty chat messages. If the plumbers don't mention they sent a photo, we miss them all together.
Hello, I just wanted to reach out and gather some feedback on how many people allow their technicians to complete the jobs versus having the dispatchers complete out the ticket in house. We have been on ST for 7+ years and have handled it both ways i...
Can we get an update to the colors for service zones? As we've expanded our service area, we're running out of colors to choose from and most of the colors look exactly the same on the dispatch board, causing lots of routing mistakes. It would be so ...
What is the best way to handle jobs that Smart Dispatch bumps to unassigned towards the end of the day when there isn't enough room in tech shifts?Here are the solutions I've heard some customers use:Extend tech shifts on a case by case basis through...
For the past few weeks we have had one of our dispatchers repeatedly run into this error shown below. We've attempted adding memory to her computer and have also switched her to an entirely new one and its still happening. Is anyone else running into...
