Dispatch

Resolved! Suggestion: Blocks for dispatch

I would like to suggest a way to know how many gray blocks we are using and maybe if there is a reminder to let us know after a certain amount of time to remove it if its not needed anymore.

Easily Identify Technician Who Sold Service Plan for Dispatching

Is there a way to identify in a job booked or on the service location screen the name of the technician who sold a service plan membership. We're looking for an easier way to see the information quickly so that we can send the original tech back to t...

We need your help testing the Weekly View of the Dispatch Board!!!

Hi Everyone,I’m a product designer on Dispatch and we’re working to improve our dispatch experience. We’d love to get your feedback on an additional view for Dispatch Board (Weekly Board).Within the link, you will find 2 versions of the Weekly Board ...

Dispatch Board - Allow users (or at least groups) to choose time window to view (start time for day)

I want to be able to change my default view of the Dispatch board to any start time I choose (8:00 am.) My team never has an appointment before 9:00 a.m., and I would like to be able to see their whole day at once. I do NOT want to interfere with the...

Scheduling jobs with non-inventory parts

Hello All,We just started using ST about 3 weeks ago and were wondering how others were tracking jobs that are awaiting parts before scheduling? Are you using tags when the jobs are booked etc? Thanks in advance!

Does anyone else have issues with calls dropping after switching to calls through Service Titan?

We have had a notable decrease in phone traffic after switching our call porting to go through Service Titan. We have contacted customer service multiple times on the issue of our customer's calls getting dropped, (they say it just rings with no answ...

Customer Care Rep. (CCR) (Call Taker) Call Booking Percentage (too low)

We all know that phones ringing is the gas that fuels our sales engines. If we are not closing at the industry KPI (90%), and you will be surprised how many are not achieving that goal in the industry. We need to look in the mirror and make sure we a...

[ON DEMAND WEBINAR] How to Master Scheduling with Adjustable Capacity Planning

How to Master Scheduling with Adjustable Capacity Planning - click this link to register to see the on demand seminar that was recorded in May 2022!Other ACP Resources:ACP Setup ChecklistAcademy: ACP Setup Video Knowledge Base Article: Setup ACP Know...

Photos in Technician Chat so Techs Can Text Photos to Office

We'd love to see the ability to receive photos in the office from techs. Often, our techs try to text photos to our office line and they come through as empty chat messages. If the plumbers don't mention they sent a photo, we miss them all together.

Resolved! Technician vs Dispatch Job Completion

Hello, I just wanted to reach out and gather some feedback on how many people allow their technicians to complete the jobs versus having the dispatchers complete out the ticket in house. We have been on ST for 7+ years and have handled it both ways i...

ServiceTitan Community

Posts

Resolved! Suggestion: Blocks for dispatch

Easily Identify Technician Who Sold Service Plan for Dispatching

We need your help testing the Weekly View of the Dispatch Board!!!

Dispatch Board - Allow users (or at least groups) to choose time window to view (start time for day)

Scheduling jobs with non-inventory parts

Does anyone else have issues with calls dropping after switching to calls through Service Titan?

Customer Care Rep. (CCR) (Call Taker) Call Booking Percentage (too low)

[ON DEMAND WEBINAR] How to Master Scheduling with Adjustable Capacity Planning

Photos in Technician Chat so Techs Can Text Photos to Office

Resolved! Technician vs Dispatch Job Completion

Technician Chat Appearance

Emails to technicians

Job Details relating to SPECIFIC Estimate

Dispatch Pro Console

Customer email response

How Do You Group Field Technicians Together On Dis...

Turning Sound on for Notification & Messages

Locking filters on dispatch board

CSR/Dispatcher/Permits

capacity planning/dispatch