Sales not reporting for technician

CMSDave
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Hello, 
I'm having an issue with one of my tech's. For some reason his sold estimates are not showing on his tech performace sales chart. Any insight on this? Thank you in advance!

3 REPLIES 3

KristinS1
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Make sure that you are listing the correct salesman and also check to see if his permissions and reporting is turned on.  Top check on that you would go to the technician information in the settings.  

Kristin Smith
Covenant Plumbing

KristinS1
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Make sure that you are listing the correct salesman and also check to see if his permissions and reporting is turned on.  Top check on that you would go to the technician information in the settings.  

Kristin Smith
Covenant Plumbing

CMSDave
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Thank you for the feedback. I was able to resolve the issue. It was a workflow issue.  The tech was creating estimates on the customer level, not within the job