Closing multiple open chat threads at same time?

CTAJeff
New Contributor

I tried looking for a solution and can't seem to find one.. We message in Service Titan to our customers and it creates a bunch of different threads for each phone number. 

Is there a way to close out multiple open chat threads? Currently have to go into each one and click a few times to close each one. Is there a way to close out multiple or all of them instead of going through them individually? It's very time consuming removing all the incoming and outgoing messages that add up every day and looking for a solution.

1 ACCEPTED SOLUTION

e_dunn
Community Manager
Community Manager

Hi @CTAJeff - welcome to the ServiceTitan Community and congratulations on your first post! 🎉🎉

I can imaging this is frustrating of you and your team and would definitely save you time. It looks like you're not the only one with the same suggestion. Thanks to @amiller099 for adding the suggestion to Ideashttps://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1167. Be sure to head over and add your vote.

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2 REPLIES 2

LBabayan
Community Manager
Community Manager

Hi @CTAJeff,

Thank you for this feedback. I can absolutely see how this would be immensely helpful!  This needs to be shared on the ideas page with the team. https://community.servicetitan.com/t5/Ideas/bd-p/ideas

Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so others can upvote your idea!

e_dunn
Community Manager
Community Manager

Hi @CTAJeff - welcome to the ServiceTitan Community and congratulations on your first post! 🎉🎉

I can imaging this is frustrating of you and your team and would definitely save you time. It looks like you're not the only one with the same suggestion. Thanks to @amiller099 for adding the suggestion to Ideashttps://ideas.community.servicetitan.com/ideas/COMMUNITY-I-1167. Be sure to head over and add your vote.