I am referring to the area where you enter customers new information. Location and Billing needs more fillable options. I think this is the area where there should be a field to ask additional questions. This gives us a better 'flow'. Example questions than should go in this spot. Do you have a septic system? Do you have a tankless water heater? Do you have a maintenance contract for septic and/or plumbing?
These questions should not be on the call booking screen. The 'flow' does not make sense to ask a customer if they have a septic system, if their concern is pertaining to the AC, or kitchen sink clogged.
Asking these questions while you are getting property details would make sense.