Posts

Resolved! Replacement Gross Margin (too low)

As we are in season and replacement in all services is an area, we must all capitalize on let's look at what might cause our gross margin to lag behind industry standards. In any industry we must be proactive in this area. There are many areas to loo...

wpowers11
by Valued Contributor
  • 1458 Views
  • 1 replies
  • 2 kudos

Revenue per replacement lead (too low)

We are a month into our busiest season of the year if you are not maximizing this KPI (Revenue per replacement lead) here are things you need to check... be proactive and maximize your dollars!! . Improve your closing ratio. Review with your technici...

wpowers11
by Valued Contributor
  • 1024 Views
  • 1 replies
  • 2 kudos

Formatting a Form

We have to print our forms out and there are many times where the formatting is so off that there are 3 inches of space between "questions". I really wish there was a way to condense that and have less empty space and less paper/ink. Any ideas on how...

shannon by New Contributor II
  • 2941 Views
  • 6 replies
  • 0 kudos

Feature Changes

Every time a new feature is turned on it has a ripple affect - i.e. reports are removed, staff can't access what they typically need in their daily workflow processes. It would be extremely helpful if ServiceTitan had plans in place to pro-actively l...

lynn_off by New Contributor II
  • 1881 Views
  • 2 replies
  • 0 kudos

Margin Notification

Hello, Is there a notification setting that alerts me when a job is about to be closed out by the tech and the margin is under a predetermined threshold by management? It would be nice if there was a feature that stops the process and requires a mana...

jcopley by New Contributor II
  • 1608 Views
  • 2 replies
  • 1 kudos

Resolved! mulitple desgination

Currently, our service manager is under admin permissions but we are trying to add him as a tech to run service calls but it will not allow us to do so. Can he not have multiple permissions?

rebecca_1 by New Contributor
  • 1372 Views
  • 2 replies
  • 0 kudos