Customer Loyalty Program

Jase1000
New Contributor III

Looking for best practices & how HVAC companies are setting up the loyalty program in ST.  Specifically:

  1. How are you awarding/accumulating points?
  2. How many points is each dollar is worth?
  3. Are you awarding points only to customers who maintain a membership?
  4. Do you cap points?
  5. How many points can be redeemed per invoice?
1 ACCEPTED SOLUTION

Jase1000
New Contributor III

Tiffy - it is something that is set up in the office.  Contact your CSM for details & how to implement

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6 REPLIES 6

Tiffy76
Contributor

I didn't know ST has a point program? Is this for office staff and techs? 

 

Tiffany Mendez
Office Manager / Genzel Plumbing

Jase1000
New Contributor III

Tiffy - it is something that is set up in the office.  Contact your CSM for details & how to implement

Thanks @Jase1000 

Tiffany Mendez
Office Manager / Genzel Plumbing

jenn_comfortmax
New Contributor III

Thanks @Jase1000 for the tip!! 

jenn_comfortmax
New Contributor III

I didn't know ST had a points program.  Interested in how this works.

Jenn: you need to contact your customer success manager; they will turn it on the backside.  The program allows you to award points either at the location or customer level, points can be applied to invoices.  Kinda like credit card points programs.  Its pretty neat