Service Days

charringtonPSB
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Is anyone here using service days when building out zones? If yes, does Schedule Assistant take these into account?

1 ACCEPTED SOLUTION

Chayo80
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

your main screen will advise your CSRs/Dispatchers that the date selected is not in the preferred days but it will let you book it, if you go to scheduler assistant it will let you book the job and still give you the best route, so the answer is  no, scheduler assistant doesn't take it into account. Service days is only a "warning" to your CSRs/Dispatchers just like skills 

Chayo80_0-1684165299963.png

Chayo80_1-1684165327062.png

 

 

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1 REPLY 1

Chayo80
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

your main screen will advise your CSRs/Dispatchers that the date selected is not in the preferred days but it will let you book it, if you go to scheduler assistant it will let you book the job and still give you the best route, so the answer is  no, scheduler assistant doesn't take it into account. Service days is only a "warning" to your CSRs/Dispatchers just like skills 

Chayo80_0-1684165299963.png

Chayo80_1-1684165327062.png