09-11-2024 05:03 AM
10-16-2024 06:21 AM
We have split up the dispatch & call taker position.
1. 15 Techs to 1 Dispatcher
2. 1 Dispatcher and 8 call takers
3. CSRs each receive/make 50-75 calls a day
4. Dispatch position additional duties rely heavily on tech communication, and the CSRs additional duties are mostly centered around our membership customers