Our company was in a horrible one year contract that lowered the cost per tech to $289 from $309. The unexplained catch was that it raised the min tech count to 22 techs. The issue is that we have never had more that 16 techs and have currently trended to 12. Compounding the issue the contracted auto renewed although i had help desk ticket to reduce the tech count.
Does anyone have some advice on how to get this resolved. We keep getting routed to our success manager who is very nice but somehow keeps referring to billing as an unaffiliated department that needs to be addressed through him and that he is powerless to their authority. I need to speak to someone in billing or contracts. Please help.
