General

CC Payments Say Deposited But Definitely Have Not Been Deposited

I have a big problem and am not getting any support from ST. Yesterday, we took CC payments for jobs totaling just over $17,000. All payments were made before the 5:30 cut-off. Everything shows that the payments went through with no problem and in ST...

Sound Notification for call bubble

Is there a way to have a sound notification play when the call bubble comes up... we all use multiple screens and sometimes do not see the call bubble because we are switching back from different programs

Resolved! Profile pics

How did y’all customize your profile pics (in community) when I try to change it to a real picture it’s giant and just shows like my ear lol

Outbound Conversion Rates

Hello fellow Titans!I am wondering what methods you use within ST in order to get an accurate Outbound conversion rate listing. We are currently in PhonesPro with DialPad and we can get a close approximation to what it is, but it seems odd that sever...

Unable to detach chat logs from jobs

Anyone else have an issue / concern with chat logs for a Customer attaching to every scheduled job for multiple service locations? Makes the job history very confusing, specifically if the chat is referencing a topic, service, etc. that has nothing t...

Recurring Service Events and Past Due Balances (feature request)

When scheduling recurring service events from the follow up tab, it would be amazing to be able to see if the customer has a current past due balance (i.e. card hasn't been going through for the monthly draft) without clicking into the billing accoun...

Quickbooks integration

Is there a way to do job costing in service titan, without using Service titans payroll? We do payroll through QuickBooks not service titan.

Resolved! Pantheon Slides

Is there a way to get the slides from Pantheon as well as the video recordings? I took some notes but it would be amazing if I could go back and look at the slides again if possible.

Resolved! Easier booking calls from estimates

Not sure if this is a feature that can be turned on already but if when we select the tasks to be booked the materials could be added at the same time. Having to select both seems like a time waste but also easily missed.

Did you know about EmberSessions & SparkSessions before Pantheon?

Hey everyone! Im just curious to see who know about Embers & Sparks before Pantheon? We have done a ton of outreach and made landing pages for both, but curious to see if y'all knew about it. Or did you hear about it from another contractor? If this ...

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CC Payments Say Deposited But Definitely Have Not Been Deposited

Sound Notification for call bubble

Resolved! Profile pics

Outbound Conversion Rates

Unable to detach chat logs from jobs

Recurring Service Events and Past Due Balances (feature request)

Quickbooks integration

Resolved! Pantheon Slides

Resolved! Easier booking calls from estimates

Did you know about EmberSessions & SparkSessions before Pantheon?

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