Calling out and it's ringing in with a call bubble

New Contributor

We have one person in our office that when she calls out, it rings in to the office with a call bubble. She is still getting connected to the customer, but it's becoming an annoying problem and it's creating a lot of abandon calls.

We have made sure her phone number is right.

If anyone knows how to fix, please help!



ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

This means that she has her office line set to office.  It needs to be set to her personal phone and not the main office line.