Completed Revenue Credit on a $0 invoice

[lizb]

How can we get the revenue from a membership job count towards a technicians completed revenue, even though the invoice has a $0 amount? 

There is an issue with the fact that the techs are not getting credit for a membership call on their revenue numbers, even though they completed it and those monies are now recognized under the departments revenue. 

Have other companies run into this? What is the proper work flow so that credit is put where credit is due? 

We have a lot of instances where this happens, such as pro-bono work and others. 

[lizb]

thanks @LBabayan We were able to see how DR Memberships were working. But then had to find a work around for Probono work and stuch by creating an adjustment invoice instead of just adding a task to the actual invoice. 

[LBabayan]

Hi @lizb and thank you so much for bringing this topic to our attention!

 I have forwarded the details you provided to our team of technical specialists, and your case is currently under review. The specialist will get in touch with you soon for assistance.