10-11-2024 09:14 AM
Something happened with the notification sound that disappeared in these sessions with the Help Center. Whenever I used to chat with support in the past, every time they respond, I would hear a notification sound, now I don't hear it anymore. Now it's silent. This started not too long ago.... it's only silent for ST chats, because I hear other notifications from my calendar reminding me of meetings and I can hear recorded phone calls from ST...
This is obviously frustrating because I'm doing other things and not staring at my screen for a response. The I get timed out of the chat and have to start all over.
I've looked in the settings for the Chrome Browser, but everything is on. My tab is not muted
10-15-2024 09:15 AM
It is the same for me. They told me to clear my cache but the same thing here,
10-11-2024 11:14 AM
New update.... I've tried a different browser, same problem. I've also tried someone else's computer, same issue.