I see adding a note to an already booked job automatically closes the
phone call bubble, so in the same way, we would love updating the job
summary for an already booked job to do the same thing, where the system
automatically excuses the call and ad...
We have experienced several instances where the customer will respond
with the word "Cancel" and Service Titan automatically assumes they want
to be opted out from messages. Sometimes the customer is not meaning
Cancel - to opt out of messaging, some...
As I have been learning about the custom fields, I've learned how to add
custom fields to certain areas, but would love to be able to customize
our call booking screen to delete/deactivate the Start Time & Priority,
which I've been told are Service T...
We've been using Capacity Planning for a few months and I love the
potential of it to maximize our technicians availability!The struggle
we've been running into is how to handle the call outs from the
technicians. Customers are booking throughout the...
My CSM found the solution! Here it is: We have a new feature that allows
you to create non-job events that don't impact payroll. That allows you
to use non-job events as placeholders and time blocks that overlap
scheduled jobs. That's great for inter...