What is Reserve with Google Address City Incorrect >>> Stuck in Pending

[Onechoice2023]

Our address on our Google Business Page is one city, but Service Titan keeps resetting the city to the major metro instead of the client's Google Business Page address (and USPS) which is causing our integration to stay stuck in "pending" status. I reached out to support at ServiceTitan and they told me Google needs to change the address. Google mapped it out based on their location city of the lat & long coordinates and the USPS address for the business. What do I do now to get this outside of "pending" status and add the button to our Google Business Page? The rest of the address, business name, and phone number match. 

Other Integrations

[fbradham · Accepted solution]

Hi @Onechoice2023 

This has been identified as a known issue for the Matching status not getting properly updated from "Pending" to "Active" that may occasionally occur. We are working on with Google on it - but other than the way the status looks you should be all set. We have verified that the Book Online link is active on Google, meaning Google Reserve is working.

You can find Book Online by searching for the business via Google, this also will not effect leads once customers start submitting them through the book online.

[rjoyner]

I am having the same issue. We recently moved to a larger facility and it won't accept the new address. If anyone could help me with this I would greatly appreciate it. 

[fbradham]

Hi @rjoyner 

This has been identified as a known issue for the Matching status not getting properly updated from "Pending" to "Active" that may occasionally occur and we are working with Google to correct this.

When searching for you business via Google are you able to find the option to "Book Online?" If this is not showing please feel free to provide your business name so that I may look into this further.

Thank you!

[fbradham]

Hi @Onechoice2023 ,

My name is Fazena and I’m a member of the ServiceTitan Support Team. I've reviewed the issue you are experiencing with your address for the Google business page and have created a case so that we may look into this further

Please feel free to respond back to the email sent over to you so we may quickly resolve this issue. Thank You!

[LBabayan]

Hi @Onechoice2023 and thanks for bringing this issue to our attention! 

I could see the original support case couldn't solve the issue. I have forwarded the details you provided to our team of technical specialists, and your case is currently under review. The specialist will get in touch with you soon for further assistance.