Order Confirmations

hope_buc
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

We would like to be able to attach a supplier's order confirmation number to a sent purchase order. We have come across that sometimes the orders get emailed to the supplier and it says sent, but our supplier doesn't actually receive the order. This would allow us to keep track that all orders are processed efficiently, and none are missed. 

3 REPLIES 3

KMarshall
New Contributor II

You can email the order to yourself, then send it to the vendor, that way you have a known and visible record of the order being sent in your email. A little less efficient, but better tracking/visibility.

ryann_bl
New Contributor

I added 2 custom fields to the purchase order: one for the vendor confirmation number, the other with the expected shipping date. Then created a report that gets sent daily to my purchasing team that shows all POs placed. If the Order Confirmation field is blank more than 24 hours after the PO was sent, they know to confirm with the vendor whether or not the order was actually received.

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You could attach a PDF of the confirmation to the purchase order.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions