Serialization Issue

New Contributor II

Hey team,

I'm running into a problem regarding serialized equipment and closing jobs. Our techs in the field are unable to close their current job due to a serialization issue. However, when we go into the job, the serial number is already attached to the equipment on the invoice. Even on the office side, we are unable to close the job until we remove the equipment and add it back on. 

Has anyone run into a similar issue?


New Contributor II

We are having this issue but the serial number line isn't active. on everything.

ServiceTitan Certified Provider
ServiceTitan Certified Provider

Hi @Kevin_JPS

Great idea! The best place to post this is going to be on our ideas page:

Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so others can upvote your idea!