Hey ST Group - we had a concern come up during our managers meeting where we find ourselves in a pickle where a customer canceled a job they are financing, and provided no "like cash" deposit. This typically happens when a job is scheduled out. It's not happening alot, but the issue is there. Material is ordered, time is spent on the job, and we have them held on our board.
We arent able to have customer provide deposit with the financial institution and they dont like to provide a card after the fact (which we fight via T&C's.)
What are some practices you've seen that's working?
