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Posts

Resolved! American Home Shield/Dispatch Me

We have just integrated Dispatch Me into our Service Titan application and will be ready to receive new bookings from American Home Shield by next week. I have chosen the "Booking" work flow through Dispatch Me and created a BU called "Home Warranty"...

Projects/Estimates/Appointments

Hello Community,We are wondering what the best practice is for when to create an apt. vs a new job. Also, when an estimate is approved and has different phases of the job. Is there a way that we can create a Project up front and pull line items from ...

inf8380 by New Contributor II
  • 4032 Views
  • 5 replies
  • 1 kudos

Pause feature on jobs

So i learned today that there is a limit of 5 paused jobs on the techs schedule. My guys use the paused jobs as a reminder that they are waiting on things for those jobs. They were wondering if there was a way that they could be allowed to see all of...

transfor by New Contributor
  • 5766 Views
  • 8 replies
  • 1 kudos

pre-paid Service agreements & material tracking

We have customers that pre-pay for " 8 visits /year, and it includes 15 bags of salt per year" how can TECHS / schedulers keep track of the salt that has been 'left' thru the year ? ie- visit 1 - 3 bags leftvisit 2 - 2 bags leftso when tech goes for ...

collinst by New Contributor II
  • 3479 Views
  • 5 replies
  • 0 kudos

Parts Ordered

Currently we manually add a "parts ordered" or "parts here" tag to the job that the purchase order is connected to, we also get a scheduled report every morning with jobs with those two tags on. Then dispatch can see what jobs we are ready to return ...

user_4411 by New Contributor II
  • 2185 Views
  • 2 replies
  • 0 kudos

Resolved! Job Summary formate/template

Is there any way to create "pre-define formatting" for the job summary, so that at the time of creating the job it automatically populates as a form and we just fill the form? for example, The following text in the summary box I write it, but if I wa...

job summary.png
4kvikram by New Contributor II
  • 3791 Views
  • 3 replies
  • 0 kudos

Closing jobs with exported invoices

Hey all,We have a couple jobs that keep showing up on our Needs Billing Assistance report, but they've been closed and paid for a while now. The only thing I can see is that there's a hold placed on each of them. However, when I go to complete the jo...

bdanielson by ServiceTitan Certified Administrator
  • 5404 Views
  • 5 replies
  • 0 kudos