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Why can't I edit an amount on invoice or add a task to an older invoice not batched?

dpservice
New Contributor

Something strange has occurred this week when I wanted to edit an invoice that had not been batched out yet. The pencil icon is completely missing that is next to the task description. The other strange thing is there no longer is an option to add another task. This is all on invoices that older than 45+ days. Is anyone else experiencing this?

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4 REPLIES 4

MirandaMel
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Most likely is due to accounting periods from the last update. Appears the default is on, you will need to shut them off, then go into accounting periods and reopen the period in question (even if it shows open).

Miranda Melnychuk, RSE
Acclaimed! Heating Cooling and Furnace Cleaning

How do you do this, I ran into this problem last week and thought it was just me.  

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Go to the accounting screen, you'll see accounting periods on the left, toward the top.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

You beat me! I just clicked in to say this.


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions