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Are you a Marketing Pro - Reputation user?
Due to recent changes by Facebook to their pages feature, Facebook generation links that contain /reviews in the URL no longer work on mobile. Please update your Facebook URL to not include /reviews .
If you would like to update your survey message, ask customers to click on ‘Ratings’ from the Facebook link to leave a review.
In Marketing Pro, click go to REPUTATION>LOCATIONS>Manage Listings and click on the Generation Link edit pencil to update the URL for Facebook.
Does this include anything after "/reviews" or do I only need to get rid of that specifically?
@ChadVDH As far as we know it is just /reviews. To be safe, may be best to link to your company's main Facebook page.
@mel-deyto Thanks, I'll plan on doing that.