Blocked emails - Email Status

ryan_adv
New Contributor

I cant for the life of me find out what it means when an email shows up "blocked". 

If there was a list of all the email status' and what they mean that would be super great. 

This is the alert I get: 

The email status has been changed to 'Blocked'. Email Type: Form, To: "email address", Sent at: 2/23/2023 10:22:05 AM.

 

 

1 ACCEPTED SOLUTION

baraica
Former Titan

Hi @ryan_adv, I highly recommend you check out this link for the various definitions of the email status. 

Here is what happens:

  1. Email sends
  2. Undeliverable due to incorrect email or previous spam report = bounce
  3. Re-sending to a prior bounce that is incorrect or a previous spam report = dropped
  4. Re-sending to a prior bounce/drop = blocked
Engagement Manager
ServiceTitan Community Team

View solution in original post

1 REPLY 1

baraica
Former Titan

Hi @ryan_adv, I highly recommend you check out this link for the various definitions of the email status. 

Here is what happens:

  1. Email sends
  2. Undeliverable due to incorrect email or previous spam report = bounce
  3. Re-sending to a prior bounce that is incorrect or a previous spam report = dropped
  4. Re-sending to a prior bounce/drop = blocked
Engagement Manager
ServiceTitan Community Team