Direct Mail Proofs

[carrie_s]

I recently sent a direct mail post card from Service Titan. On the address side, it allows you to put symbols/emoji's, so I put five stars and mentioned to check out our five star google reviews. When the postcards were printed there is five question marks in black boxes. ????? Why does it allow you use symbols when setting it up and showing you your proof, if it does not print correctly?

[reneem]

oh no! I hate that that happened to you. what I did, was made a tag for myself at our office location called "Direct Mail Sample" and now I send the direct mail piece to myself (i have my own audience of just Direct mail Sample Audience) first to look at it (and see how long it takes to get to me) before I send it out to everyone.

But i agree, this shouldn't have happened to you!

[JessicaSmith]

@reneem that's a great idea!

[reneem]

[mel-deyto]

Hi Carrie -- I checked with our product team and it does appear that this is a bug. Please contact your CSM and let them know that this happened.