Verify reviews

HBromberg
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

So i know the tech, I know the job the review is relating to, but when I edit to verify the tech is not available to search.  He was the only tech on the job.  Thoughts?

10 REPLIES 10

HBromberg
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Not really, I think we left that one unverified.

brandie4
New Contributor II

I have created an idea for the ST idea board to have them fix the bug for verifying reviews. In order to have them review the idea and make efforts to fix the issue, the idea must receive a certain amount of votes. If you could please vote for it, I would really appreciate it!

RobinC
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Can you share a link to your idea?

brandie4
New Contributor II

That is the same unfortunate conclusion we have come to as well. Thank you for your response!

brandie4
New Contributor II

We are having the same issue as well! Did you ever figure out how to fix the issue? Your post is the only one I have found similar to our situation.

HBromberg
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I checked all status.

RandiThompson
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Are you sure the job status is completed? That's what it defaults to.

Randi Thompson
Bill Joplin's Air Conditioning & Heating

spetrie
Contributor II

If the job is older than 7 days you adjust the date range for the review and then search it and add the techs name correctly.

HBromberg
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Thanks.  I know the exact date, tech, customer name and job number I want to match to.  I have checked the start date as above and tried it with other dates.  Will not match.