Posts

Review Verification Issue

I've been running into an issue when I go through to verify our reviews. I can usually get each review connected to the correct job but occasionally (like this morning), I know which job the review should be connected to, but the job does not pull up...

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mimiwarn by ServiceTitan Certified Administrator
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  • 5 replies
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Marketing Webinar Tomorrow! Let's Talk About Planning

In today's tightened economy, devising a robust marketing plan has become more essential than ever for your home services business. While new customer acquisition remains important, it’s crucial that you tap into your existing customer base, reach an...

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SGhirard
by Contributor II
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Verify reviews

So i know the tech, I know the job the review is relating to, but when I edit to verify the tech is not available to search. He was the only tech on the job. Thoughts?

HBromberg by ServiceTitan Certified Administrator
  • 1081 Views
  • 10 replies
  • 1 kudos

Resolved! Reputation Management

Anyone know when reputation management will be back up? It has been down for a few days now.

lizb by ServiceTitan Certified Administrator
  • 659 Views
  • 1 replies
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Resolved! Using AI to respond to reviews?

It would be great if Service Titan had a built-in AI capability to handle positive reviews. Many prominent companies already utilize software like replier.ai or internal AI systems for this purpose. Employing AI to respond to reviews, just like the m...

Google Reviews

Hey everybody! We are currently running into problems with Google reviews (including 5-star reviews) where they are randomly being taken down by Google. Is this a result of sending a review generation link? Is anyone else having this problem? We know...

dthorpe by New Contributor
  • 1207 Views
  • 3 replies
  • 1 kudos

Resolved! Earning reviews

Our HVAC company is located in Canada. Currently for reviews, our main focus is on gaining Google Reviews. However, I have observed that we do not have many reviews on Facebook. Do other companies find Facebook reviews helpful/important? Do many cust...

KhianaKlatt by Valued Contributor II
  • 1596 Views
  • 5 replies
  • 1 kudos