Billing template total $-1.00

[jlmoore]

Do anyone else have a Complementary membership option?

If so, what do you change to have the Billing Template total to show $0.00- this shows on the membership run screen-

On ours it shows $-1.00 in that column when we want it to show $0.00

Anyone know what I need to change  to not have it show $-1.00?

[Alyssa]

Hi @jlmoore. We do not even have billing templates for our complimentary memberships. Billing templates are really just for recurring billing invoices. The information from ST knowledge base below may help to troubleshoot by looking into how the membership itself is set up.

The note at the bottom implies there are two places to set the price of a billing template, but only one should be used. Maybe look into that as well. I hope this helps.

Add billing template

Membership billing templates are a type of invoice template used to create recurring billing invoices. The template includes a pricebook service item used to invoice customers based on the billing frequency of the membership.

Note: If the membership type doesn’t include any memberships with recurring billing, you can skip this step.

To add a billing template:

1. Under Billing Template, click the dropdown and select the billing template you want to use to create billing invoices for the membership type. Or, click Create Billing Template to create an invoice template .

Note: If you use the membership billing table to set prices for the membership type, set the price of the billing service item on the billing template to $0.

1. When you're done, click Save & Next.

HERE IS THE LINK: https://help.servicetitan.com/how-to/create-membership