I may be missing something with Service Agreements, but I find the final work product presented to the customer cumbersome, overwhelming and difficult to read. Example: One of our customers has 7 locations with 3 pieces of equipment per location. Each location requires at least 25 visits, some 45 visits. The final work product is over 70 pages long. Additionally I find the document template to restrictive: unable to suppress the street address for the 7 locations (the customers "locations" are in a complex that have the same street address), you cannot resize the columns, can't add page numbers, can't reorder how information is displayed within a section. Support and training on the document templates is non existent. What am I missing?
