01-26-2023 05:30 AM - edited 01-27-2023 05:39 AM
Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look okay but there is a red cloud with a slash through it. On our end, we saw that the job remained scheduled and looked as if the technician was not doing any work. They finally did a sync and his jobs turned to completed, but none of the work he completed in any of the jobs saved.
Why would the forms not save? How do we make sure the red cloud icon does not show up / how to get rid of it?
01-30-2023 12:32 AM
Hi @msjewell23,
When technicians go through Syncing issues, we usually recommend the following:
Hope this is helpful🙂