Posts

Offline Synching Issues??

Does anyone else have issues with synching issues with "offline" technicians (no service)? We've had a few instances where techs will be out in the field, fill out required forms, and then are able to close out their jobs. On their end things look ok...

msjewell23 by New Contributor II
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  • 1 replies
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Resolved! Mobile Issues

Good Morning!For the last almost 24 hours we have had our techs without the ability to use the Mobile App on their Tablets. We reached out to chat this morning and they are saying it is an isolated incident with our techs. I am not sure how this woul...

AmyKerr by New Contributor II
  • 775 Views
  • 3 replies
  • 1 kudos

Email Not Saving on Mobile

Emails are not saving on the mobile end. Techs are doing what they've always done, and all of a sudden the emails are not saving to the customer profile. Has anyone else experienced this? Help please! Thanks.

vtadros9 by New Contributor II
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Mobile not syncing after data marge

We just went through a data merge and when it was done we lost mobile access. The techs in the field can't see anything on the app. The sync arrows have an exclamation point in the middle. We have un and re-installed the mobile app with no change. We...

chi2119 by New Contributor
  • 370 Views
  • 2 replies
  • 0 kudos