This has been an ongoing complaint from our salespeople:When they are preparing an estimate and need to make a change to the quantity, the cursor jumps to the top of the estimate when they click Done after making that change. Our estimates are probab...
I have a tech that got a brand new Apple iPhone 15. When we tries to log into the ServiceTitan app, under the blue sign in button it says "getting ready" and he can't click anything else. His phone software is up to date, as well as the ServiceTitan ...
We've had administration changes, and some processes are being evaluated to determine if they are best practice. We currently require our technicians to call the office for a password reset on Service Titan if/when the technician is logged out of ST....
Is anyone else seeing this red circle on their mobile view? It has a random number in it, and it is apparently counting down for whatever reason. It has been causing a lot of issues for our sales team when they are preparing an estimate. Whatever the...
I have an issue when the office is closed and a technician calls and leaves a customer a message to get authorization. The customer then calls the office that is closed. The customer has no way to call the technician back directly. There should be a ...
I have three technicians that are not able to log into to ST at all. I am trying to get with support but they have not been able to connect me with anyone. Is anyone having this issue as well?
Hey you guys, Since the new update to ST, I have been able to locate the Blue Collar Nerd tutorial video, which was very helpful for inner office operations. However; I'm sure there were also changes to the mobile side. Do you know if there is an ins...
One of our technicians mentioned that he is unable to see any of the photos he takes on a job when he is trying to email them to the customer. This just started for him a couple of days ago. I did all of the I.T. troubleshooting, uninstalled and rein...
Hey Everybody,I have two questions that I am looking to get help with. 1) When in the field using the mobile app how do I look at a customers info in our database that is "not" in my history tab? Example; I get done with my day early and I want to go...
I just had a technician schedule a paid non-job event from the mobile side today. I can't seem to find anywhere in permissions how to turn off the ability to create those. I thought it was only a permission for the office side. Is there a way to not ...
