02-16-2023 08:57 AM
I've found that if my technicians make a cold call after the estimate has been provided and get no answer, they tend to give up. Not to mention, if the customer calls back, the call does not return directly to the Technician. This creates a need for a middle man(office) between the technician and the customer.
However, if a message is sent to the customer prior to the phone call, the customer might be more likely to respond and schedule a time to talk versus having to call back and create a game of back and forth between the office, technician, and customer.
If interested please vote. COMMUNITY-I-2871
03-06-2023 07:42 AM
Hi @Scottie_Martz - welcome back and congrats on your first post! 🎉
It looks like your idea [https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-2871] has already gotten 16 votes!