App
Is there a way to look up a custom or job number that is not already scheduled on the ST App as a technician
Posts
Resolved! Technician Profile Business Units
We are in the implementation stage of ServiceTitan trying to determine the level of detail we can have in our Business Units. We use Quickbooks as our accounting software and have the business units mapped to QBs class. Currently we have 3 office loc...
Pre-Set Field Remarks for Technicians
Does ST have a way of adding pre-set comments for the techs to choose from? Our previous software would allow the technician to choose form pre-sets we set up in the office.This way they are not typing the same response at every job they go to; they ...
Cellular data?
New to ServiceTitan and setting up iPads for 18 techs. Our unlimited cell service plan is visibly slower than our shared data plans, but obviously both work (cell company says they should be the same). Anyone have any real-world data from how much da...
Fraud alerts
Does anyone know of a way to check for technicians doing side jobs on ST? Other then the minimum dollar threshold alert, is there another way to figure out if a technician is stealing business?
Technician estimates from the field - Office reviews it before sending
We need to review the technicians estimate before it is sent to the customer. Finding an "alert" for this doesn't seem to exist. Yes, I realize we can go into the "Follow Up" tab or reports. Also, It's great to be able to see a tech built an estimate...
iPad vs Tablet using ST Mobile app
Hello, I am trying to get some feedback on how effectively an Android tablet works with the ST mobile app. We have been using iPads, but tablets are less expensive. Does anyone use tablets in the field? Thanks in advance for your feedback. Jane H.
Access community from mobile
It would be awesome if the technicians from mobile could access the ST community! Please vote: https://ideas.community.servicetitan.com/ideas/COMMUNITY-I-3280
Resolved! Add watermark to Estimates
Add a large watermark to estimates. Invoices and estimates look the same when sent to customers as a PDF. Our Customer Service Representatives (CSRs) receive multiple calls daily because customers get confused between the documents. Customers mistake...
Unable to play videos
I am unable to play videos attached to work orders. I am using Chrome, but I also tried in Edge, with no luck. However, I am able to view the video on my phone. It downloads the file when opening it. I checked all my browser settings on my pc and it ...
