03-10-2023 08:56 AM
When in the mobile app, you are only allowed to review the latest call recording. The only way around this is to have someone on a desktop computer to download and send these to the field staff. Please make a change so all call recordings with that job is viewable on the mobile app while under that work order.
03-13-2023 07:10 AM
Hi @updikecc23 . Currently, if the technician has "Listen to call recording (mobile)" permission check marked, they can listen to the recent call recording on mobile.
Thank you for this feedback. This needs to be shared on the ideas page with the team. https://community.servicetitan.com/t5/Ideas/bd-p/ideas
Be sure to come back here and share the Idea ID (COMMUNITY-I-xxx) so others can upvote your idea!