support issues

[scottf_GBO]

We're having issues with ST mobile.  And I just had support tell me they would suggest using a high-speed internet connection for best results.  Let me call Verizon and tell them to get on that now 😒

[scottf_GBO]

They have reached out... the case is still open and they are working on it.  Thank you again!

[scottf_GBO]

@JessicaSmith that is part of the problem... it seems we have to uninstall the app and reinstall it every time there is an update.  And we have done this recently.  I spend more time in our MDM uninstalling and reinstalling the app.

@baraica Thank you!   I have been chatting and emailing with someone from support, but there was really no urgency from them or anything past the uninstall/ reinstall and some messages that basically sounded like I'm just SOL.  The case doesn't even show up in community.  I've looked for it.  I do see the one you opened.  Thank you again.

[baraica]

Hey Scott you should have received an email a few hours ago from our support team. In the subject line you will see the case number. 

[baraica]

Hi Scott, 

This definitely sounds like an issue we can have our support team re-investigate on. Happy to point you in the right direction and I did open up a ticket for you. Thank you! 

[JessicaSmith]

What issues are you having? Maybe we can crowdsource some troubleshooting!

[scottf_GBO]

When they have signal drop, then it comes back... the pricebook loads without prices.  Everything says $0.00.  So once they add something to an estimate or invoice, they have to manually add the price.  We've never had this issue until ST 62 hit.  I mean, download pricebook should actually download your pricebook so this doesn't happen. It used to.  Support has really been no help on this.  Very frustrating! 

[JessicaSmith]

If it coincides with ST-62, I'd say it could definitely be a bug... have your techs tried uninstalling the app and installing it back fresh?