Resolved! Tech Issues with Dashboard
Good morning! We have Service Professionals that are unable to click "MORE" on the iPad in order to see Job Summary. Is anyone else having this issue or have been able to correct it?
Posts
Mobile side estimate feature
Tenant was calling because they want to know if there's a way to they can create the estimates for later and not just right after finishing an appointment from the Mobile side for their technicians.So they go to the appointments, then they measured e...
Estimate Overview Screen
Hello Everyone!Has anyone had an issue with their techs screen like attached? For some reason, when creating estimates they will slide under the price options fly out and they have to rearrange them to see what was built out. Any and all info would b...
END TIME OF JOBS
currently, the technicians are only able to see the arrival window for scheduled jobs. the techs have NO ACCESS TO SEE WHEN THE JOB IS SCHEDULED TO END. This is extremely critical especially for service techs. The techs need to be able to see this in...
Mobile App
Hello,We have a technician who has an Apple iPhone and is having issues getting the app to work. They log in and then once that happens it just does nothing but loads. The technician has tried numerous times to uninstall and reinstall the app and not...
Technician can't close out the job without filling up the details for inventory items
Technician can not close out job without entering equipment details. We have to manually close out jobs in order for the tech to move on to the next job. This happens on a new install when equipment is tied to a job. Huge inconvenience for our techs ...
Is there a way to make outbound calls on the mobile app without booking a job?
Is there a way to make outbound calls on the mobile app without booking a job?
Issues from the field
When a crew leader sees an opportunity or problem in the field he/she creates an issue to alert the account and operations manager that action is needed. This issue becomes a chain of emails that alert the original creator of the issue every time a n...
Image uploads
The upload capabilities of aspire are holding us back quite a bit. We require 20-40 photos on every work order from our crews. Single uploads take way to much time. Considering we do an average of 5-6 jobs a day on each crew, This has be some quite a...
T&M Invoicing
I am wondering how others are tackling their Time & Materials invoicing. We are having major issues with our techs being able to properly invoice jobs due to the fact that they can't see the timesheet for that job. Worst case, they should be able to ...
