Using Scheduling Pro on Instagram
Scheduling Pro is your trusted ally in providing a seamless and swift booking journey for your customers. To unlock the full potential of our solution, it's vital to include scheduler links throughout ALL your marketing endeavors and across your social media presence.
Promoting your website on Instagram can be an effective way to increase traffic and engagement. Instagram is a great way to get new eyes on your business. But how do we get people from Instagram to your website booking page?
Here are some best practices for utilizing Scheduling Pro on Instagram in particular:
You've likely come across this scenario numerous times – one of your favorite Instagram accounts shares an intriguing photo and concludes the caption with "link in bio to learn more." Instagram does not allow for links in captions, so users must go to a profile’s bio to click a live link.
Currently Instagram only allows for ONE link in your bio, which can create issues when you have multiple spots you want your customers to go to. There are many tools available to create a link that then has a menu of options. Some examples are: sprout, link tree, beacons, or lnk.bio - but there are plenty more tools to choose from.
To maximize the effectiveness of your Instagram bio links and drive traffic to your booking page, ensure you are using your direct to scheduler links so customers can enter directly into your scheduler flow.
To make the most of Scheduling Pro, actively promote online scheduling through your Instagram content. Here are some ways to do this:
Regular Posts and Stories: Create posts, reels, and stories that highlight the convenience of online booking. Include visuals, such as screenshots or graphics, that showcase the booking process and emphasize how easy it is.
Use Hashtags: Include relevant hashtags related to your industry and services to reach a wider audience. For example, use hashtags like #homeservices, #hvacmaintenance or #plumbingrepairs. #homeservices is popular and ranks high on Instagram, Twitter, Facebook, and TikTok. Grow your Instagram using the most popular home services hashtags.
User Testimonials: Share testimonials from satisfied customers who have used your services, highlighting how easy it is to book online. User-generated content can build trust and encourage others to try the service.
Educational Content: Create content that explains how to use your scheduler step by step. For example, create a short video tutorial showing how to book an appointment using the online scheduler. For more best practices for social media campaigns, click here.
Instagram Direct can be a powerful tool for engaging with potential clients and answering their questions about the booking process. Here's how to utilize Instagram Direct Messenger effectively:
Prompt Engagement: Encouraging users to send direct messages for inquiries is a great way to initiate meaningful conversations. Using captions in your posts and stories to invite questions can effectively prompt user engagement.
Quick Responses: Timely responses are crucial in maintaining a positive impression and potentially converting inquiries into bookings. A prompt response demonstrates attentiveness to your customers' needs. Ensure that someone is available to respond promptly to direct messages.
Automated Responses: Setting up automated responses for common queries, especially with direct to scheduler links is an excellent practice. The example message provided offers a quick solution for users looking to book an appointment, enhancing user experience.
Here is an example of what your message could be:
"Thanks for your message! Someone will do their best to get back to you ASAP. In the meantime, did you know you can book an appointment online via our online scheduling platform? Click here to book an appointment: bit.ly/40eu3ql”
Again, it’s important to make sure you are using direct to scheduler links so customers can immediately enter into the booking flow.
Personalization: Engaging with users in a personalized manner is essential for building a strong customer relationship. Addressing their specific needs and offering tailored information based on their inquiries demonstrates a commitment to excellent customer service.
For help on how to use Instagram, fix a problem, and get answers to your questions, visit https://help.instagram.com/.
For help setting up FAQs, visit Set Up Frequently Asked Questions on Instagram Direct.
Remember, consistency is vital when promoting your website on Instagram. Keep posting engaging content and monitor your analytics to see what works best for your audience.
By incorporating these strategies and best practices, you can use Scheduling Pro on Instagram and make the most of the platform to streamline your customer’s booking process and improve their booking experience.
Scheduling Pro is part of ServiceTitan’s suite of Pro Products that can enhance your technology and capabilities. Focused on booking software that helps contractors exceed customer expectations, Scheduling Pro's technology meets the end consumer wherever they want to engage the contractor - online, live chat, or by phone. Account configuration is required for this feature.