Dialpad- rejecting calls

JessicaSmith
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

Is there any way a call would be declined automatically? #8 in this screenshot says her phone never rang but the call journey says "call was manually declined." Trying to get to the bottom of what happened here!

 

JessicaSmith_0-1692374043958.png

 


Jessica Woodruff Smith, LadyTitans Co-Founder & Process Manager at AirWorks Solutions
2 REPLIES 2

TucsonBrad
New Contributor

ke call routing setup was set to go to the first person, who declined the call, then to the next then the next.

When routing ran out of users it defaulted to call fail.

Check your call routing in your online Dialpad account and make sure it ends in either an answering service or voicemail.

sherylcreech
New Contributor

This same thing happened to me on 8-18-2023