Aspire Mobile locking out time on their timesheet

New Contributor II

We are currently using Aspire Mobile due to our connectivity issues but we are noticing that random clock times are being locked out to where we can not approve time even if the employee is clocked out.

We have several tickets sitting with Aspire Care but just wondering if this is happening to others and how to fix it?

So far the only thing that has worked is having the employee clock in-force sync-start the job, end the job, clock out-force sync. Then we would go back into the time entry sheet and fix the punches



Community Moderator
Community Moderator

Hi @BT-StephanieS, I've asked someone from the Aspire team to reach out and address your inquiry. They will be in touch soon by email.