I have item specific bonuses that are set to pay on the last payment date. It seems that it is giving credit to BOTH techs assigned to a job, even if one of them has 100% of the split. That doesn't seem right to me... How can I get these Item Bonuses to pay only to the tech with the 100%?
Additionally, if a full payment is applied one day, and then deleted and reapplied another day, the commission items are showing up both days. If the payment is deleted, shouldn't the commission for that day also come off? Or not calculate again later?
I had a similar issue with commission being duplicated. I added the commission the techs receive under their profile and also under the pricebook under the service then filter over to the Commission page. After chatting with support they recommended that I remove the 8% that I have under all services so that it is not duplicating the commission. Also if you go under invoice then adjust splits you can adjust splits there if you see that they are reporting incorrectly.