We are working towards doing payroll using ServiceTitan however I am running into a problem not being able to figure out how to put things like our on-call spiffs in there. Right now we have an excel sheet that we enter numbers in and it calculates. Can anyone point me in the right direction.
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Question, do the techs have to be set to Pay Type "Both" for the codes to pull in the payroll approval correctly. I am testing this out and one tech is set to both but the others are set to timesheet. The one set to both pulls in correctly, but if I try to set the other techs to both they disappear from the payroll approval dashboard. Any experience with that?