When using Sold Hours, how do technicians know what the sold hours are?

phillymo
New Contributor II

Right now I don't see a way to show sold hours on the mobile side, so there's no way for installers or techs to know what the sold hours are. It'd be nice for them to have an expected time guideline. I just want a permission or something. I'm curious what other teams are doing...

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Dbird16
New Contributor

You should be able to see it on the mobile side if you hit invoice > action > materials and at the bottom right beneath total material cost it should say sold hours.

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wch_alex
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I believe it is only a backend sorta thing where only the creator of the job types would be able to know those things (you can also view them in the estimate area I believe).

If this helped please leave a Kudo below!

phillymo
New Contributor II

Right. I'd like the guys working on the job to be able see what the target is. If it's visible on estimates, it's only when they are creating it. It doesn't show up under history -> previous estimates or on the invoice. I guess it's an enhancement request.

wch_alex
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

I think this could be a great idea however it can create more clutter than what the tech should need to see. Another thing I just thought of is, if the tech sees that the job hours is lets say 1 hour and they have completed the job in 30 minutes they might take up the rest of that hour doing nothing. So I think it should be more of a permission that you can give certain techs.

LeonWright
ServiceTitan Certified Administrator
ServiceTitan Certified Administrator

The only thing I have come up with for sold hours is to embed this into the pricebook item code.  This is not a perfect solution and for that reason, I haven't done it 🙃

brad_myc
New Contributor II

I have embedded a code in the Warranty Description box that automatically populates when you open the PB in Excel. It was a fairly simple code, I'd be glad to help you figure that out. It's really the only way that I've found to get that information out there for technicians.

Dbird16
New Contributor

You should be able to see it on the mobile side if you hit invoice > action > materials and at the bottom right beneath total material cost it should say sold hours.

Yes. Our techs can see the sold hours by selecting invoice > action > materials and at the bottom right beneath total material cost it should say sold hours.

anthonym1
New Contributor III

But how do we view sold hours when it's just an estimate? Like how does the tech see sold hours as he's putting together and estimate and prior to selling a job?

phillymo
New Contributor II

Neat, thanks for pointing that out!