Why Am I Seeing QuickBooks Error 15321 During Payroll Update?

[soheyeh541]

Hi,

I’m encountering QuickBooks Error 15321 during a payroll update. The error seems to be related to internet settings or security configurations. Has anyone faced this issue? What solutions did you use to resolve it? Any help or tips would be greatly appreciated.

Thanks!

[emmyrossum67 · Accepted solution]

QuickBooks Error 15321 typically occurs during an update process and indicates that the software encountered issues while attempting to connect to the internet or download necessary files. This error is often linked to problems with Internet Explorer settings, firewall configurations, or system date and time discrepancies.

Reasons for QuickBooks Error 15321:

1. Internet Connection Issues: A weak or unstable internet connection can disrupt the update process.
2. Incorrect System Date and Time: Mismatches between system time and server time can prevent successful updates.
3. Firewall or Security Software Interference: Security settings may block QuickBooks from accessing the internet.
4. Corrupted QuickBooks Update Files: Sometimes, the update files themselves may be corrupted.

Solutions for QuickBooks Error 15321:

1. Check Internet Connection: Ensure a stable internet connection and try updating again.
2. Verify Date and Time Settings: Correct any discrepancies in your system's date and time settings.
3. Configure Firewall/Security Software: Temporarily disable firewall or antivirus software to check if it's blocking QuickBooks. Adjust settings if needed.
4. Reinstall Updates: Download and reinstall the latest update for QuickBooks from the official website.

If the issue persists, consider contacting QuickBooks support for further assistance.