Hi and welcome!! Make sure that all inventory items you plan on counting are included in your pricebook, make sure you do a thorough count, use the inventory adjustment template to do your import. The biggest problem folks have with inventory in ST is user error. Make sure you are ordering and using the same parts, you cant order a 45/5 cap and your tech lists a miscellaneous cap on his invoice. Check out the inventory mobile app that might help you out as well.
Randi Thompson
Bill Joplin's Air Conditioning & Heating
