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Posts

Welcome to the Titan Lounge!

Hi everyone and welcome! Whether you've just joined or have been with us for years, this is the perfect spot to introduce yourself, celebrate achievements (like earning your ServiceTitan Certified Administrator certificate or joined Torch Network), a...

e_dunn by Former Titan
  • 3725 Views
  • 3 replies
  • 42 kudos

Resolved! Help! Identifiing transgender customers for service techs

All names have been changed.We have several customers who were formerly "John" and are now "Suzy". Or vice versa. We don't always see the service techs in order to give them a verbal heads up. All of these customers have been with us for some time. H...

dodette by New Contributor II
  • 2398 Views
  • 3 replies
  • 2 kudos

Automated email sent to customer

We have technicians asking if we can stop the automated message about the technician being on their way to the customer after the initial visit. At times, the technician might only be opening the job to update the estimate, or add details, but each t...

TandiWP1 by New Contributor II
  • 2081 Views
  • 3 replies
  • 0 kudos

Time to get squeaky again-regarding deactivated Techs

I am wondering why I can't view a past dispatch board in full-currently inactive (terminated) technicians who were on jobs on days in the past are not visible when I go to that day. When I am trying to do a sanity tech on how many techs and how many ...

debbloui by New Contributor III
  • 1612 Views
  • 2 replies
  • 0 kudos

Hey gang!

Happy to be here to learn even more! 

aware134 by ServiceTitan Certified Administrator
  • 1589 Views
  • 3 replies
  • 3 kudos

Hello!

Hello from a CSR in Florida, I work in HVAC and love using service titan to help my customer and techs

hattiema by New Contributor II
  • 1397 Views
  • 3 replies
  • 2 kudos

Hello from Washington State

In-person extrovert and internet introvert. I'm here to make the completion meter go up and get my "task completed" happiness points while I wait for my Certified Administrator badge to show up.

Hello from Virginia Beach!

Good Afternoon,I am working on my profile here for Service Titan. I have been in the industry for HVAC for 26 years. Hard to believe it has been that long.