ServiceTitan Community

asvchesa · 07-11-2023

We need to introduce a system that allows us to distinguish between "OFFICE" and "FIELD" email and phone contacts within the commercial and industrial sectors.In these sectors, certain contacts, such as the Accounting Department or the Purchasing Dep...

asvchesa · 01-30-2023

Is there no way to add equipment to a Booked Job once it has been booked?It is super easy to forget to add the equipment. We should be able to Edit the job if we do forget, or if we are waiting to hear which piece of equipment it is.

asvchesa · 05-09-2022

Can the customers access their accounts from the customer portal? Can they see a history of work done? Pictures? If not, is there a way for the customers to access their accounts to see such things?

asvchesa · 02-18-2022

Under "Scheduled Appointments"It seems it would be best if the "Scheduled Appointment" order was reversed.We have an ongoing job which currently has 59 Appointments booked.This job will end with approx. 150 Appointments.It certainly seems it would be...

asvchesa · 08-17-2021

asvchesa · 11-14-2023

THANK YOU!! I certainly had overlooked the capability to do that. 

asvchesa · 01-31-2023

I see that, but what I mean is to add Customer Equipment. When you book a job you can add to that booking the piece of equipment the tech/mechanic will be working on. Once you have booked the job there is no way to add customer equipment to the job/a...

asvchesa · 02-19-2022

Thanks for taking the time to answer my question/statement.What I am referring to is when you are on a specific "JOB" in ST.We will have jobs that run for Months in our Commercial/Industrial Divison.When you need to look at the Most Recently "Schedul...

asvchesa · 02-07-2022

This was a great idea, we implemented it almost immediately after your response. THANK YOU!!

asvchesa · 08-23-2019

Service Titan is ABSOLUTELY HORRIBLE with multi day jobs!! They should be ashamed of themselves for not fixing this after so long. This is such a super big deal to so many of us but they just do not care!!!!

ServiceTitan Community

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Office and Field Contact Separation

Adding Equipment

CUSTOMER PORTAL

Wouldn't it be better to have the order reversed on the "Scheduled Appointments" screen from, First Booked Appointment First, and change it to, The Most Recent Appointment First? For us it be way better as we have jobs with MANY APPOINTMENTS NEEDED.

Locations should be at the Top of the page, not all the way down at the bottom. Has ST thought about this change?

Re: Adding Equipment

Re: Adding Equipment

Re: Wouldn't it be better to have the order reversed on the "Scheduled Appointments" screen from, First Booked Appointment First, and change it to, The Most Recent Appointment First? For us it be way better as we have jobs with MANY APPOINTMENTS NEEDED.

Re: WOULD YOU PLEASE TAKE OFF THE "<noreply@servicetitan.com>" from Estimate Emails?! It makes customers think they cannot reply to the emails we are sending them when we send them estimates... It is VERY confusing to our customers, They are why we are here.

Re: When we have multiple techs on a job, why can't we adjust the length of time and which days they are assigned by the individual technician?