The latest update is cumbersome for our office staff. It takes more
clicks to verify valid phone numbers or email addresses on accounts,
where as previously we could see those things at a glance. Very
inefficient for busy days.Ideas?
When a call comes in and our dispatchers are trying to capture the
essence of the call they can not quickly verify the contact info without
making about 5 extra clicks. That makes the customer wait too long while
dispatch looks for or adds contact in...