ServiceTitan Community

thomashogan · 06-27-2022

This morning we were notified by an angry customer that a Job Completion Survey text went out to them at 1:17 AM (6/27) ... for a job that was completed on 6/24... I saw other similar posts in ST Masterminds and was wondering if ST could confirm this...

thomashogan · 06-14-2022

Wanted to learn if anyone has a solution to allow customers to pay through text message ***when the ST user uses ST Payments*** - (If this is a possibility through setting up the Customer Portal -- which would then open a phone browser I would like t...

thomashogan · 07-21-2022

If you make the three estimates into estimate templates you can combine them on a proposal template.

thomashogan · 06-27-2022

My first question to support was where is the customer notification in the job audit trail. they couldn't find it and said it must have been because the notifications were turned off... if so, then how did my customer still get a text? (This is days ...

thomashogan · 06-02-2022

Do all of your employees work at the same speed? Do they all have the same years of experience? (Only asking to understand. The two companies I work for do not have technicians with equal skills as well as equal years experience.)

thomashogan · 06-02-2022

"Bottom line is that the customer will pay more while the company uses the same amount of resources."My question is pay more - than what?Here are three reasons Flat Rate - protects from scams:1. Knowing that the neighbor down the street, or in a rich...

thomashogan · 05-16-2022

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Customer Job Completion Surveys going out at 1:17 AM?

Using ST Payments is there a way to collect payment through TEXT?

Re: Estimates

Re: Customer Job Completion Surveys going out at 1:17 AM?

Re: Is flat rate a scam?

Re: Is flat rate a scam?

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