User Activity

Due to the changes on the recent update, we can no longer edit a purchase order if the job has been exported. How do we make changes now?? I need to be able to edit a purchase order, and export it to quickbooks. Our jobs sometimes close before we rec...
When on the Dashboard, do you go to Call Metrics or CSR Metrics to find the Abandoned Calls that need to be reclassified? There seems to be some confusion in our office, and I would like to get confirmation. I have been going to CSR Metrics, then Aba...
When reclassifying calls, we have noticed that some of our classified calls are listed in the Review tab on our dashboard scorecards. Has anybody else noticed this? What is causing this to happen? If we have already classified the call, why does ST d...
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