ServiceTitan Community

updikecc23 · 03-10-2023

When in the mobile app, you are only allowed to review the latest call recording. The only way around this is to have someone on a desktop computer to download and send these to the field staff. Please make a change so all call recordings with that j...

updikecc23 · 03-08-2023

Currently, service titan does not have an option to automatically attach outbound calls to work orders.When you are in a work order, click on the phone number, so the call is then recorded, the outbound call gets attached to the customer profile howe...

updikecc23 · 03-10-2023

That is exactly what I always thought. That is not the case with our account. After a few attempts and several minutes with ST, this is not the case. I had always assumed what you said is exactly how it was being done.

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Mobile App - Allow user to view all call recordings vs the lastest call recording

Automatically attaching outbound calls to the work order vs customer profile.

Re: Automatically attaching outbound calls to the work order vs customer profile.