ServiceTitan Community

DanielHor · 10-22-2024

Hello everyone!My name is Daniel and I'm one of the user experience researchers at ST. Our researchers support various product teams within ST to make the product better and easier for our users. One of the things we do is run user studies.Our latest...

DanielHor · 08-30-2024

Hello everyone, and happy upcoming Labor Day weekend!Our ST design system team is redesigning some components and would like some feedback.(A design system provides basic design building blocks & guidelines for how users see and interact with ST, so ...

DanielHor · 08-16-2024

Hello everyone!You might recall seeing a recent post from me in the past month on a survey for proposed changes to the Dispatch board. We got a lot of great feedback from the survey, so thank you if you had participated in that!My current study is so...

DanielHor · 08-14-2024

H! there!My name is Daniel and I'm a user experience researcher at ServiceTitan.You might remember seeing a post from me asking for study participation on CCP last month (or even for other products).This time, I have a quick follow-up study to that r...

DanielHor · 07-24-2024

Hello everyone!The ST Dispatch board has been undergoing various improvements over the past months, including changes to the existing Daily view and the new Weekly view.My Dispatch team now has exploratory designs and proposed changes for how the Dis...

DanielHor · 09-13-2024

Update:The study is now closed.Thank you to everyone who participated!(I can't edit the post to remove the link.)

DanielHor · 09-05-2024

Posting this comment to update everyone that this study is now closed. Thank you for your feedback!(I can't edit the original post to remove the link.)

DanielHor · 09-05-2024

Posting this comment to update everyone that this study is now closed. Thank you for your feedback!(I can't edit the original post to remove the link.)

DanielHor · 08-29-2024

Commenting to inform that this study has been closed (I can't edit the post to remove the link).Thank you to everyone who participated! Your feedback really helps!

DanielHor · 08-13-2024

Just posting an update to inform that this study is now closed! Thank you everyone for participating! (I can't update the original post to remove the study link.)

ServiceTitan Community

User Statistics

User Activity

ST Research - Calendar / Date-picker usability study (STUDY CLOSED)

UX Research - Quick study on ST design system

UX Research - Dispatch board usability study on new Weekly board designs

ST Research - Short follow-up study on Contact Center Pro (CCP)

UX Research - Dispatch board survey on exploratory designs & proposed changes

Re: UX Research - Quick study on ST design system

Re: UX Research - Dispatch board usability study on new Weekly board designs

Re: UX Research - Dispatch board survey on exploratory designs & proposed changes

Re: ST Research - Short follow-up study on Contact Center Pro (CCP)

Re: We'd love to get quick feedback on some new mobile app menus!